Privacy Policy

Effective Date: 14th January 2025

Introduction

Natalie Goodchild (“I” "we," "us," "our" or “Coach”) is committed to protecting your privacy and handling your personal information with care.

Our Privacy Statement outlines and explains how we collect, use, disclose, share, delete and safeguard your information when you visit our website www.nataliejohanna.com & www.nataliegoodchild.com , use our services, or engage with us. This includes any details that can identify a person, along with any related information.

We manage personal information in accordance with the UK data protection legislation including the Data Protection Act 2018 (GDPR) and we are registered as a Data Controller with the Information Commissioner’s Office. We are responsible for your personal data (collectively referred to as “Natalie Goodchild, “we”, “us” or “our” in this privacy policy).

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

ICO Contact details:
Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire

SK9 5AF

Tel: 0303 123 1113

Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

Any questions around this privacy policy please email Natalie Goodchild here.

Information We Collect

We may collect personal information from you in various ways, including when you visit our site, register on the site, subscribe to our content, fill out a form on Google Forms, or communicate with us via the website, social media channels or by phone or email.

The personal information we may collect from you, through these different formats, includes but is not limited to:

Name
Date of birth
Email address
Phone number
Health Information (e.g. medical history, current health status, lifestyle habits)
Business Information (e.g. business name, occupation, objections, goals, challenges)
Payment information (for programmes and sessions)
Communication records between you and the health coach (Natalie Goodchild)
Information about how you use our website, including technical details like your IP address

We use your information to:

Provide health coaching services
Communicate with you about your health coaching program
Request that you fill in a questionnaire and/or form
Send periodic content and/or newsletters that you request from us or actively opt into
Send periodic content and/or newsletters which we feel may be of interest to you, where you have consented to be contacted
You download an opt-in freebie
Process payments
Improve our services
Notify you about any changes to our coaching and/or marketing and business services
Respond to enquiries and support needs that you have contacted us
Comply with legal obligations
Personalise your experience on our website
Inform development of new content or offers

Disclosure of Your Information

We understand that any health or business related information you provide is sensitive and personal.

We do not share, sell, trade, or otherwise transfer your personally identifiable information and data to outside third parties unless we provide users with advance notice with your expressed consent.

We will only share your information with third party service providers where it is necessary for the delivery of our business, marketing and health coaching services. This includes, but is not limited to:

Payment processors to pay for health and business packages (e.g Stripe, Paypal)
Scheduling platforms for meeting arrangement (e.g Calendly or Zoom)
Storage services for session notes (e.g Google Drive)
Website hosting partners and other parties who assist us in operating our website or serve our users (e.g Squarespace)
Legal and regulatory authorities when required by law

The services selected follow equivalent UK data protection standards and legislations. For instance, all data collected through Google Forms is securely stored on Google’s servers. All health and business notes and actions are collected through Google Docs. Google employs industry-standard security measures to protect your information. This information can only be accessed by the Coach and the assistant.

Our website and email marketing is hosted using Squarespace who have their own privacy policy which you can view on their website.

Processing your Data

Your data will be processed by your Coach and their administrative assistant solely for the purpose of service delivery, communication and program improvement.

Where additional data is collected for other purposes, such as testimonials or case studies for marketing purposes, we will obtain your consent separately.

Your data may be processed by The Coach and their administrative assistant. Your personal information will be kept strictly confidential. No unauthorised personnel will have access to your data.

Legal Basis for Processing Your Data

Under the General Data Protection Regulation (GDPR) in the UK, we rely on several legal bases to process your personal data, including:

Consent: We may process your personal data if you have given your explicit consent, for example, by subscribing to our newsletter or opting in to receive marketing communications.
Contractual Necessity: We process your data when it is necessary to perform a contract with you, such as providing health coaching services or processing payments.
Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services or protecting our website and users from security threats. Or your own legitimate interest in the services we offer and the topics we talk about.
Legal Obligation: We may process your personal data to comply with legal obligations.

Data retention

The Coach will retain your personal ‘health’ data for 7 years after our coaching contract ends. This period is required for insurance purposes. It also allows us to refer back to your information if we work together again, to review and improve our services, and to develop anonymized insights for marketing materials. After this period, any remaining data will either be securely deleted or anonymized unless further retention is required by law.

Your Data Security

We implement a variety of security measures to maintain and protect the safety of your personal information and data, including encryption and secure socket layer (SSL) technology.

We also ensure that third-party service providers adhere to high security standards. However, please be aware that no method of electronic transmission or storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

If we become aware of a data breach, we will notify the relevant authorities and affected individuals in accordance with our legal obligations.

Your Rights

You have the right to:

Request access to your personal data
Correct inaccurate or incomplete information
Request deletion of your data at any time
Object to or restrict the processing of your information

If you wish to exercise these rights, please contact us at natalie@nataliejohanna.com.

Changes to This Privacy Policy

The Coach may update the privacy policy from time to time or when relevant changes to the Data Protection Legislation are made. All changes will be posted on our website and you will be notified as and when this happens. Your continued use of our services after such changes signifies your acceptance of the updated terms.

If you have any questions or concerns around our data protection or privacy policy, please contact us at natalie@nataliejohanna.com.

Third-Party Websites

Our website may contain links to external third-party websites that are not operated or controlled by us. We are not responsible for the content, privacy practices, or policies of these external sites. We encourage you to review the privacy policies of any third-party sites you visit, especially before submitting any personal information.

We do not control the data practices of third-party websites, and therefore we cannot accept any responsibility or liability for them.

Cookies

Summary of Cookie Use

Our website uses cookies to enhance your browsing experience, analyse traffic, and deliver personalised content. Essential cookies are necessary for the website's functionality, while other cookies are used for analytics, performance, and marketing purposes. You can manage your cookie preferences at any time.

For more detailed information about the types of cookies we use and how you can control them, please refer to the full section below.

Cookies & Tracking Technologies

Our website uses "cookies," which are small text files placed on your device when you visit our site. Cookies allow us to store, read, and write data to your browser, helping us improve your user and browsing experience.

Managing Cookies

You can manage your cookie preferences at any time. Most internet browsers automatically accept cookies by default, but you can change your browser settings to disable or reject non-essential cookies. Keep in mind, however, that by blocking certain cookies may affect the overall functionality of the website. For more information on how to manage cookies, you can refer to your browser's help section.

Although cookies don’t typically contain personal details, they may be linked to information we have about you, such as your IP address, session details, and browsing behavior.

We use cookies in a variety of ways, including to:

Deliver content we think will interest you
Remember your details so you don’t need to re-enter them
Personalise your experience by remembering your preferences
Collect anonymised data for third-party services like Google Analytics
Improve the overall quality of our service
Maintain the security of the website

Except for essential cookies, all cookies will expire after a reasonable period.

Here’s a summary of the types of cookies we may use.

Cookie Types

Session cookies: These cookies are temporary and are deleted once you close your browser. They help us remember your preferences during your visit.
Persistent cookies: These cookies remain on your device after you close your browser for a set period. They are used to remember your preferences for future visits or to track your activity on our website. The expiration period for these cookies can vary between a few days to a year. For example:

Cookies used for remembering login credentials may last 30 days, while those used for analytics may expire after 6 months to 1 year.

Strictly necessary cookies: These are vital for the basic operation of the website.
Functional cookies: These cookies allow us to personalise your experience by remembering your settings and preferences, such as language or display preferences.
Performance cookies: These cookies help us collect information on how users interact with our website, allowing us to improve its performance. For example, we use Google Analytics to track visitors’ actions and gather anonymised data on how they use the site.
Advertising cookies: These cookies track your browsing activity to provide you with personalised ads, both on our site and on other platforms.

Cookie Consent

Upon your first visit to our website, a cookie consent banner will appear informing you of our use of cookies. You may choose to accept or reject non-essential cookies by clicking the relevant option on the banner. You can manage your cookie preferences at any time through your browser settings.

Please note that essential cookies are necessary for the proper functioning of the website and cannot be disabled.

Website analytics & targeted marketing

We use Google Analytics to help us understand how people use our website and to improve its overall performance. Google Analytics is provided by Google Inc.

Google Analytics collects data through cookies on our behalf to track various aspects of your interaction with our site. The data collected is generally anonymised and aggregated before it's shared with us. Here's an overview of the types of information Google gathers:

The total number of visitors to our site
Which pages you visit and how long you spend on each page
User interactions, such as clicks, scrolling, and browsing behavior
Where visitors come from and where they go when they leave our site
How quickly our pages load and any issues with downloading content
Technical details about the devices you use, including your IP address and browser plug-ins

Occasionally, we may use this data to show you personalised ads on platforms like Google and Instagram based on your activity.

Marketing Communications

If you’ve opted in or given consent to receive marketing emails, we may occasionally send you information about new offers, services, packages or content that we believe might be of interest to you.

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in each email or by contacting us directly at natalie@nataliejohanna.com.

We respect your preferences and will ensure that we stop sending you marketing communications upon request. It may take up to 24 hours for this change to take effect.

If you no longer wish to receive marketing emails, you can also manage your preferences via our website, where you can opt in or out of different types of communications.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: natalie@nataliejohanna.com